At Visualfliix, we value your satisfaction and strive to provide the highest quality services. However, we understand that situations may arise where refunds are necessary. Please review our refund policy below to understand your rights and our procedures:

Eligibility for Refunds

We offer refunds under the following conditions:

1. Project Cancellation:

   • If you cancel your project before any design work has commenced, you are eligible for a full refund.

   • If the project has begun, a partial refund may be granted based on the amount of work completed.

2. Delivery Issues:

   • If we fail to deliver the agreed-upon service within the specified timeline without prior communication, you may request a refund.

3. Quality Concerns:

   • If the delivered work does not meet the agreed-upon specifications and cannot be rectified after revisions, a refund may be considered.

Non-Refundable Circumstances

Refunds are not applicable in the following scenarios:

• The project has been completed and delivered as per the agreed-upon specifications.

• Revisions have been requested and completed within the scope of the plan.

• Changes to the project scope after work has commenced.

• Dissatisfaction arising from subjective preferences not outlined in the original agreement.

Refund Process

• To initiate a refund request:

  1. Contact us via email at [support@visualfliix.com] with your project details and reason for the refund request.

  2. Our team will review your request and respond within 5-7 business days.

  3. If approved, the refund will be processed within 10-14 business days and credited back to your original payment method.

Revisions and Resolution

Before issuing a refund, we may offer additional revisions or solutions to address your concerns. Our goal is to ensure you are satisfied with the final product.

Contact Us

If you have any questions about our refund policy, please don’t hesitate to reach out to us at:

• Email: [support@visualfliix.com]

• Phone: [+16064893258]

Thank you for choosing Visualfliix. We appreciate your trust and look forward to delivering exceptional service.